FAQ's
FAQ's – Frequently Asked Questions
1. Why should I choose fido and fetch?
Our products are top-quality and much more affordable compared to competitor brands. At fido and fetch, we strive to develop innovative products that are carefully crafted to meet our customers' satisfaction.
2. When will I receive my order after placing it?
We ship through our trusted courier partners. Typically, orders are delivered within 1 to 3 business days. However, deliveries might be delayed due to public holidays or national circumstances such as health emergencies.
3. I have feedback or an issue with a fido and fetch product — how can I contact you?
You can reach out to our support team through:
📞 Phone: 07753121921
📧 Email: contact@fidooandfetch.co.uk
All orders are covered by a 30-day return and exchange policy, so if you face any issue, feel free to contact us using the details above.
4. What are your support hours?
Our support team is available Monday to Saturday, from 10 AM to 6 PM.
You can still send us your inquiries outside these hours — we’ll get back to you as soon as we’re back online.